Shipping Policy

Processing Time

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Rates

Free shipping on orders over $99 (standard ground)
Flat rate $9.99 on orders under $99

Delivery Times

Standard shipping: 5–7 business days
Expedited shipping: 2–3 business days (available at checkout)

Shipping Area

We currently ship to all 50 U.S. states. We do not ship internationally at this time.

Tracking

A tracking number is emailed to you once your order ships. If you have not received tracking within 4 business days, contact us.

Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected timeframe, contact us at support@helioxgoods.store and we will resolve it promptly.